Your questions – our answers
Here you can find helpful tips and answers to frequently asked questions about hansgrohe products, and about installation or even repair. Select the desired category below to view answers to frequently asked questions.
The professional will check in the individual case
The information offered here might not cover all individual cases. In this case, a sanitary professional near you will be happy to assist. He or she will check the specific problem on-site and can suggest appropriate solutions.
Do you have further questions about products or technical problems? We have the right contact at hansgrohe. We look forward to receiving your inquiry!
The activation of cleaning mode is described in the installation manual; this is enclosed with the product but can also be downloaded from the electronic Spare Parts Shop .
The O-ring or the plunger on the diverter are either dirty or degreased. When necessary, both must be cleaned and silicon grease applied.
Purchasing hansgrohe products
Is there somewhere I can test the products without obligation?
In the hansgrohe Aquademie, we show you a cross-section of our current products and collections from the hansgrohe brand. In the Showerworld, you can test out the hansgrohe shower experience for yourself and have lots of fun doing so. Find out where else in your area you can test and experience hansgrohe products in the Shopfinder.
We guarantee the availability of spare parts for 15 years after the product in question has been discontinued.
Wallbar: What options are there for installing it in the corner?
Watch this video for the steps involved in installing a corner mounting set.
Tile spacing: What is the elongated plastic disc that is enclosed with the shower sets used for?
Not all bathrooms are tiled to the full room height. For this reason, it is sometimes necessary to compensate for the thickness of the tiles. In such cases, the plastic tile spacer can then be used. The spacer can also be stacked when needed.
Hand shower: The water flow is very low compared to before. What can I do?
A low flow performance may be caused by a dirty sealing screen. This video shows the cleaning process. The shower itself may also be calcified. Instructions for correct descaling are shown in this video.
Hand shower: Where should I install the holder on the bath tub?
The hand shower should be within convenient reach. You should be able to wash your hair while sitting, without having to hold the hand shower.
Overhead shower: The shower produces an irregular gush spray. The spray pattern is spoiled. What can be done?
Clean the gush spray outlet. A plastic spatula is best for this. With the water running, pull the spatula completely through the gush spray outlet. Loosened debris can then be washed away.
Dripping after use: Water always drips from the faucet or shower for a while after use. What can I do?
Brief dripping after use is physically required on faucets and showers, and does not indicate a product defect which would justify replacement of the fittings or a warranty / guarantee claim.
Shower pipes: Can the riser pipe be shortened?
Depending on the model, the riser pipes can be adjusted according to the available space and shortened when required. Round riser pipes can be shortened. You will find more information in the relevant installation manual. Square riser pipes are available in different lengths. Corresponding spare parts numbers for your product are available in the Spare Parts Shop.
Sealing screen: What is the purpose of the seal or a sealing screen between the shower hose and the hand shower?
Sealing screens, which are included with each hand shower, must not be replaced by normal seals. Otherwise, the dirt filtered out in the filter screen gets washed into the mechanics of the shower. This leads to the QuickClean cleaning function breaking down or the sprays becoming clogged. To see how to clean the sealing screen, please refer to this video.
Unica’D: Can the replacement slide also be installed on older wallbars?
In general, the replacement slide can be used on all Unica’D wallbars.
Shower pipe: How can I install them if the bathroom ceiling isn’t tiled very high? Is there a solution for this?
A tile spacer for shower pipes offering 7 mm of adjustment is available. The corresponding item number can be found in the relevant installation manual.
Warranty and guarantee
Cleaning and care
We have compiled information on maintaining the sheen and function of hansgrohe products for the long term:
- Cleaning agents containing hydrochloric acid, chlorine bleaching lye or acetic acid must not be used, as they can cause considerable damage.
- Never use abrasive cleaning materials or devices, such as unsuitable scouring agents, and sponge pads.
- Cleaning must be done using the prescribed cleanser dosage and exposure time of max. 10 minutes
- When spray cleaning, be certain not to spray the cleaning solution onto the hansgrohe products but onto the cleaning cloth instead
- After cleaning, rinse off with sufficient quantities of clear water.
Thermostats and valves
Concealed-installation thermostat faucet: The replacement handle is missing the mounting screw. How do I install the handle correctly?
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